Analysis of your current demographics, plans, funding, communications, administration, and contribution strategies with comparisons to norms
Creation of written project plan including short-term remedial action steps, recurring benefits management responsibilities, and long-term implementation activities
Benefits Plan Management
Expert team of principals dedicated to drive plan using project management protocols (i.e. tasks, responsible parties, due dates, and minutes to all decisions, commitments, and progress against the plan)
Financial forecasting and utilization analysis according to plan
24 hour response to claim and billing inquiries with subsequent resolution and recommended action steps to prevent similar issues in the future
Provide advocacy support service to help employees with benefit or provider selection, claims resolution, course of treatment decisions, and treatment plan adherence
Renewal Cycle Management
Creation of custom RFP with client requirements
Pre-planned calendar of events including pre-renewal strategy session, all decisions points, communication and enrollment activities, and post renewal debrief
Complete vendor negotiation including performance and multi-year guarantees with attention to guaranteed issue opportunities
User friendly decision guide with plan design and financial comparisons, disruption analysis, forecasting, contribution strategies, and modeling
Transition management to include contract review, assistance with identification of employees on leave, hospitalized dependents, and similar transition challenges
Communication
Communication review and planning session to determine education and promotion needs and opportunities as well as answers to the who, why, what, how, and when questions of communication
